Privacy Policy

Last updated: 2025-09-24 ·Domain:viviyalebrokers.com

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our websites, funnels, forms, chats, messaging (including SMS), and other services (the “Services”).

1) Who we are

Vivi & Ale Realty (“Vivi & Ale”, “we”, “us”) operates viviyalebrokers.com and provides real estate and communication services to clients and prospects.

2) Data we collect

2.1 Information you provide

Identifiers and contact details: name, email, mobile phone (optional), city/country.
Commercial interactions: forms, appointment requests, messages, preferences.
SMS consent records: accepted text, date/time, opt-in/opt-out channel.

2.2 Information collected automatically

Technical data: IP address, device/browser identifiers, and usage analytics.
Cookies and similar technologies (see “Cookies” section).

2.3 Information from third parties

Vendors supporting payments, CRM, identity verification, e‑signature, and advertising platforms.
Social networks when you interact with our profiles.

3) How we use your data

To handle inquiries, appointments, and provide our services.
To send transactional messages (confirmations, reminders, process updates).
To send promotional messages only if you gave specific consent.
Analytics and service improvement; legal compliance and fraud prevention.

4) SMS Messaging Program & Consent (A2P)

Opt‑in: You may join via our forms or other enabled channels by granting consent. We log the consent text and timestamp.

Frequency & charges: Message frequency varies based on your interactions. Your carrier’s message and data rates may apply.

Help/Stop: Text HELP for assistance or STOP to cancel at any time. Opt‑out is processed for that channel.

Not a condition: SMS consent is not required to obtain our services (you can always use email or phone instead).

Mandatory privacy text (A2P): No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. It may be shared with subcontractors solely to provide support services (e.g., customer support). SMS opt‑in data will not be shared beyond what is strictly necessary to deliver the service.

5) Legal compliance

We act in accordance with the data‑protection laws that apply where we offer our Services. When we request your consent (e.g., for marketing), you may withdraw it at any time using the mechanisms described in this Policy.

6) Data sharing

Service providers supporting hosting, communications (including SMS), payments, support, analytics, storage, and security.
Authorities when required by law.
Corporate transactions under appropriate safeguards.

7) International transfers

When data must be transferred to other countries, we will do so in line with applicable law and with reasonable safeguards.

8) Retention

We keep information as needed for the purposes described and to meet legal/contractual obligations. Then we delete or anonymize it.

9) Your rights

Depending on your jurisdiction, you may request access, correction, deletion, portability, or object/limit processing. You can also opt out of marketing at any time.

10) Cookies & similar technologies

We use essential cookies to operate the site and, where appropriate, non‑essential cookies for analytics and improvement. You can manage preferences via the cookie notice or your browser settings.

11) Security

We implement reasonable measures to protect your information. No system is entirely secure; please safeguard your credentials and keep your device up to date.

12) Children

Our Services are intended for users aged 18 and older.

13) Third‑party links

We may link to third‑party sites. We are not responsible for their privacy practices; review their policies.

14) Changes to this Policy

We may update this Policy and will post the effective date above.

Contact

Privacy: privacy@viviyalebrokers.com
Legal: legal@viviyalebrokers.com